Customer retention is a key metric in business: a rise in your retention rate means your customer service team is delighting customers and retaining them, making it worthwhile to finally give in to your sister’s…
Managing difficult customers is an inevitable part of running any business. They can be stressful, and even threatening at times. It's important to remain professional and avoid using inflammatory language or responding emotionally to the…
It is a well-known fact that Customer Feedback helps in growing the business. But, what isn’t well-understood is the importance of it and how to gather it. Customers are more likely to remain loyal when…
Customer support interview questions are a great way to weed out candidates who aren't interested in the customer experience or lack resilience. This type of question involves a rating system, which shows how well candidates…
A customer support specialist is an employee who solves customer issues for a company. The role requires technical skills, which are essential for solving customer problems and creating user-friendly interfaces. In the digital age, customer…
If you are looking to hire a new employee, you may want to consider taking customer support training courses. This type of training will help you better understand the demands of your job, and it…
What is technical support? Basically, it is a phone service that gives advice on computer problems. Large companies outsource their tech support operations to companies that specialize in providing services to the public. These companies…
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